FAQ

Index of Questions
1. Who are Myrtle & Soap?
2. Are your products natural?
3. Do your products have preservatives?
5. Are your products vegan?
6. Are all products suitable for the whole family?
7. Are your products safe for pregnancy/breastfeeding?
8. Are your products tested on animals?
9. Are your products tested/certified?
10. Are your products eco friendly?
11. Is the packaging always the same?
12. Are your products organic?
13. What is the shelf life of your products?
14. What are the shipping fees?
15. Do you sell wholesale?
16. Do you do specialised orders?

 

1. Who are Myrtle & Soap?

Myrtle & Soap is a family company started by cousins Anastasia and Ellie. It is a limited company based in London, UK and Reutlingen, Germany. It specialises in natural, handmade, vegan and vegetarian, eco-friendly cosmetics.

2. Are your products natural?

Yes, our products are handcrafted with natural, vegetable-based ingredients.

3. Do your products have preservatives?

Our soaps, lotion bar and facial oil have NO preservatives. Our other products such as face and body creams and scrubs need to have a preservative by law to prevent microbial growth. They contain Benzyl Alcohol and Dehydroacetic Acid which are organic compounds for preservation that have been certified suitable for natural cosmetics.

5. Are your products vegan?

Our products excluding the Lotion Bar, Whipped Lip Balm (which have beeswax) and the Honey Pot soap (which has raw honey) are suitable for vegans. All of our products are suitable for vegetarians.

6. Are all products suitable for the whole family?

Three of our soaps Deep Dusk, Night & Day and On the Line are not to be used on babies and small children as they contain eucalyptus, tea tree and lavender essential oils.

Additionally, our Morning Coffee Face Scrub contains peppermint oil (and thus menthol) and should therefore not be used on small children. We also advise our Whipped Lip Balm to not be used on children under the age of 3 as it includes calendula infused in sunflower seed oil, which may also contain menthol. 

All our other products are suitable for the whole family.

7. Are your products safe for pregnancy/breastfeeding?

For pregnant and breastfeeding mothers, we advise using products without any essential oils like our soaps Honey Pot and Our Daily Milk, as well as our cocoa butter lotion bar. 

8. Are your products tested on animals?

NO! We are very seriously invested in campaigns against animal cruelty, and happy to say that since March 2013, a new European Union law was fully implemented that made it illegal to sell animal-tested cosmetics in Europe, even if the testing was done outside Europe.

 

9. Are your products eco-friendly?

Yes! We use either glass or aluminium containers for our creams, facial oil and lotion bar, while our soaps come in biodegradable, paper bags. Our boxes are made from ecological cardboard and they are filled with natural wood wool.

 

10. Are your products organic?

In some of our products, like our Lotion Bar, we use organic ingredients (organic cocoa butter) but not all of our raw ingredients hold a certification as organic. You will find any ingredients sourced from certified organic agriculture marked as such in the ingredient list of each of our products. 

11. What is the shelf life of your products?

Myrtle & Soap’s products are freshly made by us in small batches therefore it is vital to us that they remain in stock for as little time as possible. We want to ensure that all your orders reach you fresh and be enjoyed at their best! Most of our products have a recommended timeline of one year. You will find the expiry date on the back of the product containers. 

12. What are the shipping fees?

Shipping fees are always subject to box size and weight, according to Hermes and Royal Mail prices.

13. Do you sell wholesale?

Yes! You can email us through our Contact page for wholesale requests.The more you order, the bigger the discount, but remember for large quantities we require a minimum of 3 months order in advance. We also kindly request all of our products to be displayed with the relevant labels and with the Myrtle & Soap logo visible at all times.

14. Do you do specialised orders?

Yes! You can email us if you would like to order products for tote bags, party favours weddings and anything else. We can discuss the amount and the personalisation and even help you find any extras (cards, printing, stickers).The charge is negotiable depending on the products and services provided.


 

x